According to the 2025 Benjamin Franklin Plumbing Franchise Disclosure Document, franchisees are prohibited from communicating or divulging Confidential Information to any unauthorized person during and after the term of the agreement. They are also restricted from using Confidential Information for their own benefit or the benefit of any other person, except for the operation of the franchised business. Franchisees may only share Confidential Information with employees and agents who need access to perform their duties related to the franchised business, and with contractors and landlords, but only with prior written approval from Benjamin Franklin Plumbing. All information that Benjamin Franklin Plumbing designates as confidential is considered Confidential Information.

Benjamin Franklin Plumbing requires that Owners, Key People, and designated employees sign a separate Confidentiality and Non-Compete Agreement, which is included as Appendix C to the Franchise Agreement. Franchisees are also required to use their best efforts to obtain signed confidentiality agreements from their landlord, contractors, and any other person outside of their organization to whom they wish to disclose any Confidential Information. These confidentiality agreements must be in a form satisfactory to Benjamin Franklin Plumbing and identify them as a third-party beneficiary with the independent right to enforce the agreement.

This means that as a Benjamin Franklin Plumbing franchisee, you must take precautions to protect sensitive business information. This includes limiting access to Confidential Information, securing agreements from third parties who may have access, and ensuring compliance from your employees. Failure to protect this information could result in legal action from Benjamin Franklin Plumbing.