What is the Call Center Fee for Benjamin Franklin Plumbing franchises, and when is it due?
Benjamin_Franklin_Plumbing Franchise · 2025 FDDAnswer from 2025 FDD Document
As provided in Section 6.10, we have the right to require you to use a designated call center
for the Brand (the "Call Center") for incoming calls. You will pay us or a designated/approved vendor a fee for the use of the Call Center (the "Call Center Fee"), whether the service is required or optional. As of the Agreement Date, the Call Center Fee is the amount set forth in the Brand Appendix and is due at the time set forth in the Brand Appendix. If we designate ourselves or an affiliate to provide the Call Center service, we reserve the right to increase the Call Center Fee, to charge a minimum fee for this service, and to change the timing of payment of the fee. We also reserve the right to terminate your access to the Call Center or to cancel the Call Center program. We will provide you at least thirty (30) days' notice prior to terminating the Call Center, modifying the Call Center Fee, or changing the timing of payment.
Source: Item 23 — RECEIPTS (FDD pages 88–312)
What This Means (2025 FDD)
According to the 2025 Benjamin Franklin Plumbing Franchise Disclosure Document, franchisees may be required to use a designated call center for the brand. The fee for using this call center, referred to as the Call Center Fee, is determined by the Brand Appendix. The timing of when this fee is due is also set forth in the Brand Appendix.
Benjamin Franklin Plumbing has the right to increase the Call Center Fee, charge a minimum fee, and change the payment timing if they or an affiliate provide the call center service. However, the franchise will receive at least thirty days' notice before any changes to the Call Center Fee, its payment timing, or termination of the call center service.
This means that the cost and payment schedule for the call center can vary and may be subject to change during the franchise term. Prospective franchisees should carefully review the Brand Appendix to understand the current fee structure and payment terms. It would be prudent to discuss the potential for fee increases and other changes with the franchisor to fully understand the financial implications of using the call center.