When is the call center fee due for a Benjamin Franklin Plumbing franchise?
Benjamin_Franklin_Plumbing Franchise · 2025 FDDAnswer from 2025 FDD Document
answering machines, voicemail, or digital assistants. We may require or prohibit forwarding calls to mobile phones. Beginning on the Original Opening Date and continuing for 36 months thereafter (the "Initial 3-Year Period"), you are required to use a designated call center (the "Call Center") for incoming overflow, after hours, and weekend calls through our designated vendor, currently Call Point. If your customer conversion rate falls below seventy percent (70%) in the Initial 3 Year Period, we may require that you use Call Point, or another designated vendor as your primary answering service to meet the "live" voice requirement. You will pay all fees directly to Call Point. As of the date of this disclosure document, the Call Center Fee is as shown in the table.
If we provide the Call Center services, we reserve the right to increase the Call Center Fee, up to 10% of what Call Point was charging, to charge a minimum fee for this service, and to change the timing of payment of the fee. We also reserve the right to terminate your access to the Call Center or to cancel the Call Center program.
Source: Item 6 — OTHER FEES (FDD pages 18–27)
What This Means (2025 FDD)
According to the 2025 Benjamin Franklin Plumbing Franchise Disclosure Document, the specific due date for the call center fee is not listed in the provided excerpts. However, the FDD does state that franchisees are required to use a designated call center for incoming overflow, after-hours, and weekend calls for the first 36 months after their Original Opening Date. Franchisees pay the fees directly to the designated vendor, Call Point.
While the exact due date is not specified, the document indicates that Benjamin Franklin Plumbing reserves the right to change the timing of payment for the call center fee, providing at least 30 days' notice before doing so. Additionally, Benjamin Franklin Plumbing can increase the call center fee up to 10% of what Call Point charges, or institute a minimum fee for the service.
Prospective franchisees should inquire with Benjamin Franklin Plumbing about the current call center fee amount, the specific payment schedule, and any potential changes to these terms. Understanding these costs and payment terms is crucial for accurate financial planning.