Where does the Branded Operations Orientation Training for Benjamin Franklin Plumbing take place?
Benjamin_Franklin_Plumbing Franchise · 2025 FDDAnswer from 2025 FDD Document
| SUBJECT | HOURS OF TRAINING | HOURS OF ON- THE-JOB TRAINING | LOCATION |
|---|---|---|---|
| Overview of our Learning Management System called Success Academy Online (SAO), including how to self-register in the system, how to locate classes, webinars and online courses, how to run reports on completions, how to register team members for classes, how to bulk enroll in classes, how to locate and use Dashboard feature, as well as information and a catalog of Success Academy offerings. | 1.0 | 0 | Instructor-led online webinar |
| BRANDED OPERATIONS ORIENTATION TRAINING | |||
| Subject | Hours of Training | Hours of On- the-Job Training | Location |
| The Franchise Experience; Orientation; Safety; | 35.0 | 0 | Phoenix, Arizona |
| Brand Integrity/Compliance; Price Right; Hire | |||
| Right; Managing Personnel; Finance; The DMR; | |||
| Buy Right; Marketing; Media Relations; Pre- | |||
| Service Steps; Guarantees; UWIN; Train for | |||
| Success; Servicing the Client; Call Center/Phone | |||
| Power; Dispatching/Asset Management. |
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 46–57)
What This Means (2025 FDD)
According to the 2025 Benjamin Franklin Plumbing FDD, the Branded Operations Orientation Training (BOOT) takes place in Phoenix, Arizona. This is part of the initial training program that key personnel and designated owners must complete before opening their franchise.
The BOOT program covers a range of subjects including franchise experience, orientation, safety, brand integrity/compliance, pricing, hiring, personnel management, finance, the DMR (likely a reporting or management system), purchasing, marketing, media relations, pre-service steps, guarantees, UWIN (potentially a customer service or loyalty program), training for success, client servicing, call center/phone skills, and dispatching/asset management. The training involves 35 hours of instruction with no on-the-job training hours specified.
For prospective Benjamin Franklin Plumbing franchisees, this means traveling to Phoenix, Arizona, for comprehensive classroom training. While the training program itself is provided at no cost for up to two people, franchisees are responsible for covering their own travel, accommodations, meals, and salaries during the training period. This should be factored into the initial investment and startup costs when considering a Benjamin Franklin Plumbing franchise.