Through which affiliate does Benjamin Franklin Plumbing provide the services described in Item 11?

According to the 2025 Benjamin Franklin Plumbing Franchise Disclosure Document, the services described in Item 11, which covers the franchisor's assistance, advertising, computer systems, and training, are provided through its affiliate, AB Inc., and its employees. This means that AB Inc. plays a significant role in delivering the support and resources that Benjamin Franklin Plumbing franchisees receive.

This arrangement is important for prospective franchisees to understand, as it clarifies the entity responsible for providing key services. While Benjamin Franklin Plumbing is the franchisor, AB Inc. is the actual service provider. This distinction could have implications for how franchisees interact with the support system and who they contact for assistance.

It is common for franchisors to use affiliates to handle specific functions, allowing for specialization and potentially greater efficiency. However, franchisees should be aware of the relationship between Benjamin Franklin Plumbing and AB Inc. to ensure they understand the support structure and lines of communication. Further due diligence may involve researching AB Inc. to understand its capabilities and track record in providing these services.