Under what conditions can a Benihana franchisee request additional personnel to assist with In-Restaurant Training?

According to Benihana's 2024 Franchise Disclosure Document, a franchisee can request additional Benihana personnel to assist with In-Restaurant Training, subject to certain conditions. The franchisee must first obtain Benihana's prior approval and ensure that the additional personnel are available. If these conditions are met, Benihana may provide additional staff to help with the training.

However, this additional support comes with a cost. The franchisee is responsible for reimbursing Benihana for the salaries and wages of these additional personnel. This means that while the franchisee can get extra help, they need to factor in the expense of paying for the additional staff's time.

Furthermore, if the franchisee requests that the In-Restaurant Training be extended beyond twenty working days, they will be required to cover all salaries, wages, travel expenses, and living and lodging expenses for Benihana's personnel during this extended period. This condition highlights the importance of efficient training and careful planning to avoid incurring additional costs. It is common in the franchise industry for franchisors to charge for extended or additional training support, as it represents a direct cost to the franchisor in terms of personnel time and resources.