Who is responsible for providing training-related materials to employees for training that does not involve face-to-face instruction at a Benihana franchise, and who bears the expense?

According to Benihana's 2024 Franchise Disclosure Document, the franchisee is responsible for providing all training-related materials to its employees for training that does not involve face-to-face instruction. This includes any web-based training, video conferencing, or other training methods that do not require in-person instruction. The franchisee must bear the expense of these materials.

This means that if Benihana requires employees to complete online training modules or watch instructional videos, the franchisee will need to provide access to the necessary equipment (computers, internet) and cover any costs associated with the training materials themselves. This could include printing costs for workbooks or manuals, or subscription fees for online platforms.

This requirement ensures that all Benihana employees receive the necessary training, regardless of location or the availability of in-person sessions. By placing the responsibility and cost on the franchisee, Benihana maintains consistency in training standards across all franchise locations while minimizing its own direct expenses. Prospective franchisees should factor these training material costs into their overall budget.