What responsibilities does the Benihana General Manager have?
Benihana Franchise · 2024 FDDAnswer from 2024 FDD Document
- 3.4 Franchisee must designate and retain in its employment at all times a person to serve as the "General Manager" of the Restaurant.
Franchisee shall at all times otherwise staff the Restaurant with a sufficient number of employees trained in the BENIHANA System as required by BNC.
The General Manager must satisfy BNC's educational and business criteria and must be individually acceptable to BNC.
In addition, the General Manager must be responsible for the supervision and management of the Restaurant, and must devote full time and best efforts to this activity.
The General Manager also must satisfy BNC's applicable training requirements.
If the General Manager ceases to be employed by Franchisee and available to manage the Restaurant, Franchisee must promptly, and in no event more than 120 days later, designate another person as General Manager, and that person must meet all criteria for a General Manager and be acceptable and approved by BNC.
Source: Item 15 — OBLIGATION TO PARTICIPATE IN THE ACTUAL OPERATION OF THE FRANCHISE BUSINESS (FDD pages 57–58)
What This Means (2024 FDD)
According to Benihana's 2024 Franchise Disclosure Document, the General Manager is a crucial role for each franchise location. The franchisee must designate and retain a General Manager at all times. This individual is responsible for the supervision and management of the Benihana restaurant. They must devote their full time and best efforts to this activity.
The General Manager must meet Benihana's educational and business criteria and must be individually acceptable to Benihana. They also need to satisfy Benihana's applicable training requirements. If the current General Manager leaves, the franchisee has a maximum of 120 days to designate a replacement who meets all the necessary criteria and receives Benihana's approval.
Furthermore, the franchisee is obligated to ensure that the restaurant is adequately staffed with employees trained in the Benihana system, as required by Benihana. The General Manager plays a key role in maintaining the standards and operational requirements set by Benihana, ensuring the restaurant operates in accordance with the Benihana system and standards.