How might outbreaks of viruses or other diseases affect Benihana's ability to staff its restaurants?
Benihana Franchise · 2024 FDDAnswer from 2024 FDD Document
ons and other segments of the industry may harm our ability to maintain acceptable levels of revenue growth, limit our development of new restaurants or concepts, or force us to close one or more of our restaurants or F&B hospitality services operations.
We may also need to evolve our concepts to compete with popular new restaurant or F&B hospitality services operation formats, concepts or trends that emerge from time to time, and we cannot provide any assurance that any changes we make to any of our concepts in response will be successful or not adversely affect our profitability.
Health and Safety
Health concerns arising from outbreaks of flu viruses or other diseases, or regional or global health pandemics could severely affect our business.
The United States and other countries have experienced, or may experience in the future, outbreaks of viruses, such as coronavirus, norovirus, Avian Flu or "SARS," H1N1 or "swine flu," or other diseases such as bovine spongiform encephalopathy, commonly known as "mad cow disease." If a virus is transmitted by human contact, our employees or customers may become infected, or may choose, or be advised, to avoid gathering in public places, any of which may adversely affect the guest traffic at our restaurants and the ability to adequately staff our restaurants, receive deliveries on a timely basis or perform functions at the corporate level. We also may be adversely affected if jurisdictions in which we have restaurants impose mandatory closures, seek voluntary closures or impose restrictions on operations. Even if such measures are not implemented and a virus or other disease does not spread significantly, the perceived risk of infection or significant health risk may adversely affect our business.
To the extent that a virus or disease is food-borne, or perceived to be food-borne, future outbreaks may adversely affect the price and availability of certain food products and cause our customers to eat less of such products. For example, health concerns relating to the consumption of beef or to specific events such as the outbreak of "mad cow disease" may adversely impact sales of our beef-related menu items. In addition, public concern over "avian flu" may cause fear about the consumption of chicken, eggs and other products derived from poultry. The inability to serve beef or poultry-based products would restrict our ability to provide a variety of menu items to our customers. If we change our menu in response to such concerns, we may lose customers who do not prefer the new menu, and we may not be able to sufficiently attract new customers to produce the revenue needed to restore the profitability of our restaurant operations. We also may generate different or additional competitors for our intended customers as a result of such a menu change and may not be able to successfully compete against such competitors.
Source: Item 22 — CONTRACTS (FDD pages 73–74)
What This Means (2024 FDD)
According to Benihana's 2024 Franchise Disclosure Document, health concerns stemming from outbreaks of viruses or other diseases, including regional or global health pandemics, could significantly impact Benihana's business. If a virus is transmitted through human contact, Benihana employees or customers may become infected. This could lead employees to avoid coming to work, thus impacting Benihana's ability to adequately staff its restaurants.
Additionally, customers may choose or be advised to avoid gathering in public places, which would adversely affect guest traffic at Benihana restaurants. The document also states that Benihana's ability to receive deliveries on a timely basis and perform corporate-level functions could be negatively impacted. Jurisdictions in which Benihana restaurants operate might impose mandatory closures, seek voluntary closures, or place restrictions on operations, further affecting the business.
Even if such measures are not implemented and a virus or other disease does not spread significantly, the perceived risk of infection or significant health risk may adversely affect Benihana's business. The FDD indicates that Benihana incurred COVID-19 related costs of $5.8 million and $5.5 million in 2021 and 2020, respectively, and $2.5 million in 2022, demonstrating the financial impact of health crises. These costs are associated with mitigating the impact of COVID-19 and adhering to government requirements on safety and sanitation in the restaurants.