How many classroom training hours are required for Benihana's standard service training?
Benihana Franchise · 2024 FDDAnswer from 2024 FDD Document
cation (as we designate) |
| SUBJECT | CLASSROOM TRAINING HOURS | ON THE JOB TRAINING HOURS | LOCATION |
|---|---|---|---|
| BENIHANA SUSHI STANDARDS Sushi food specifications Sushi Awasezu &Sushi rice Standard menu items and their recipes "Specialty" rolls Happy Hour/LTOs Hibachi Food | 4 hours | 112 hours | Corporate or franchised restaurant (as we designate) |
| GUEST SAFETY AND SECURITY PROTOCOL Safety of facility in |
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 36–47)
What This Means (2024 FDD)
According to Benihana's 2024 Franchise Disclosure Document, the standard service training program includes 40 hours of classroom training. This training covers various aspects of service, including steps of service for the host, bar, lounge, sushi bar, dining room, chefs, and management. It also includes training in reservation management, special occasion celebrations, guest relations and recovery, as well as delivery and take-out procedures.
In addition to the classroom hours, the standard service training also involves 80 hours of on-the-job training. Both the classroom and on-the-job portions of the training take place at a corporate or franchised restaurant, as designated by Benihana.
This comprehensive training program suggests that Benihana places a strong emphasis on service quality and consistency across all franchise locations. The significant time commitment for training indicates the importance of well-trained staff in delivering the Benihana dining experience. Prospective franchisees should consider the time and resources required for this training when evaluating the Benihana franchise opportunity.