What is the General Manager of a Benihana restaurant responsible for?
Benihana Franchise · 2024 FDDAnswer from 2024 FDD Document
en and in operation for such minimum hours and days specified or approved by BNC in writing, which hours may be changed from time to time by BNC.
- 3.4 Franchisee must designate and retain in its employment at all times a person to serve as the "General Manager" of the Restaurant. Franchisee shall at all times otherwise staff the Restaurant with a sufficient number of employees trained in the BENIHANA System as required by BNC. The General Manager must satisfy BNC's educational and business criteria and must be individually acceptable to BNC. In addition, the General Manager must be responsible for the supervision and management of the Restaurant, and must devote full time and best efforts to this activity. The General Manager also must satisfy BNC's applicable training requirements.
Source: Item 22 — CONTRACTS (FDD pages 73–74)
What This Means (2024 FDD)
According to Benihana's 2024 Franchise Disclosure Document, the General Manager is a crucial role within a Benihana restaurant, with specific responsibilities and requirements. The franchisee is obligated to designate and consistently employ someone in this position. This individual must meet Benihana's standards for education and business acumen and must be approved by Benihana.
The General Manager's primary duty is the supervision and management of the restaurant. This requires their full-time commitment and dedicated effort. Furthermore, the General Manager must fulfill Benihana's training requirements to ensure they are well-versed in the Benihana system and standards.
If the General Manager leaves their position, the franchisee has a limited time frame of no more than 120 days to appoint a replacement. This successor must also meet all the criteria set by Benihana and receive their approval. This stipulation ensures that the restaurant maintains a qualified manager who adheres to Benihana's operational guidelines.