What aspects of the Benihana System have specific operating standards established by BNC?

According to Benihana's 2024 Franchise Disclosure Document, Benihana continues to establish specific operating standards for various aspects of the Benihana System. These standards encompass a wide range of elements critical to the consistent operation and customer experience at Benihana restaurants.

These aspects include the location, physical characteristics, operating procedures, and business processes of Benihana Restaurants. This means that Benihana dictates how the restaurant should be set up, how it operates daily, and the processes it uses to conduct business. The standards also cover employee uniforms and customer service protocols, ensuring a consistent brand image and customer interaction across all locations.

Furthermore, Benihana sets standards for the products sold and their specifications, ensuring quality and consistency in the food and beverages offered. The qualifications, organization, and training of franchisees and their personnel are also standardized, as are the qualifications of suppliers, ensuring that all aspects of the business meet Benihana's requirements. Finally, the marketing of Benihana Restaurants and the Benihana System is also subject to specific standards, along with all other factors affecting the consumer experience at Benihana Restaurants.