Under what conditions can an Annex Brands franchisee establish or use their own email addresses?
Annex_Brands Franchise · 2025 FDDAnswer from 2025 FDD Document
You agree to use the method and format of email communications for your Center as determined by us, including but not limited to using your Center's brand domain name in the email address.
We may, but are not required to, provide you with up to two email addresses per Center, currently included in your technology services fee, but we reserve the right to change this in the future.
If additional email addresses are provided to you, you will be charged the then-current fee for those email addresses.
You must use the email addresses we provide you for all aspects of the operation of your center, including but not limited to customer communications, print or digital marketing, advertising or promotions, on letterhead and business cards, etc.
You may not establish or use your own email addresses without our prior written consent.
Source: Item 22 — Contracts (FDD pages 109–110)
What This Means (2025 FDD)
According to the 2025 Annex Brands Franchise Disclosure Document, franchisees must use the email addresses provided by Annex Brands for all aspects of their center's operations. This includes customer communications, print or digital marketing, advertising, promotions, letterhead, and business cards.
The FDD explicitly states that an Annex Brands franchisee may not establish or use their own email addresses without prior written consent from Annex Brands. This policy ensures that all communications related to the franchise align with the brand's standards and image.
Annex Brands may provide up to two email addresses per center, which are currently included in the technology services fee. However, Annex Brands reserves the right to change this in the future. If additional email addresses are provided, the franchisee will be charged the then-current fee for those addresses. This gives Annex Brands control over the franchisee's email communications and ensures uniformity across all franchise locations.