How many hours of classroom training does Annex Brands provide for 'Customer Service Excellence'?
Annex_Brands Franchise · 2025 FDDAnswer from 2025 FDD Document
| Subject | Hours Of Training | Location | |
|---|---|---|---|
| Classroom | On-the-Job(1) | ||
| Orientation, Franchise Relations and Support | 2 | - | San Diego, CA |
| Customer Service Excellence | 1.5 | - | San Diego, CA |
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 45–62)
What This Means (2025 FDD)
According to Annex Brands' 2025 Franchise Disclosure Document, the initial training program includes 1.5 hours of classroom training dedicated to 'Customer Service Excellence'. This training takes place in San Diego, CA.
Prospective franchisees should note that the listed hours are estimates and can vary by up to 5 hours depending on factors such as the franchisee's grasp of the material, prior experience, class size, and scheduling. Annex Brands may also provide pre-training materials and online programs that could potentially reduce the number of classroom days required.
In addition to the classroom hours, Annex Brands provides ongoing support and updates to manuals during the operation of the retail center. This suggests a commitment to continued learning and improvement in customer service and other operational areas. Franchisees should inquire about the content covered during the 'Customer Service Excellence' training to fully understand the topics and skills they will acquire.