If an Annex Brands franchisee receives a prohibited message or data, what are they encouraged to do?

According to Annex Brands's 2025 Franchise Disclosure Document, if a franchisee receives a prohibited message or data, they are encouraged to mail a copy of the message or data to Annex Brands for proper investigation and disposition. This is part of the general prohibitions outlined in the franchise agreement concerning electronic communications.

This requirement ensures that Annex Brands can monitor and address any potentially harmful or illegal content that may be transmitted through the franchisee's website or internet presence. By forwarding such messages, the franchisee assists Annex Brands in maintaining brand integrity and compliance with various regulations.

The types of prohibited content include viruses, illegal solicitations, discriminatory remarks, obscene material, private personal information, political messages, and any content that could be detrimental to Annex Brands's reputation or interests. This proactive approach helps protect both the franchisee and the franchisor from legal and reputational risks associated with inappropriate online communications. Franchisees should maintain vigilance and promptly report any such incidents to Annex Brands as instructed.