Where does Annex Brands conduct the training for Customer Service Excellence?
Annex_Brands Franchise · 2025 FDDAnswer from 2025 FDD Document
| Subject | Hours Of Training | Location | |
|---|---|---|---|
| Classroom | On-the-Job(1) | ||
| Orientation, Franchise Relations and Support | 2 | - | San Diego, CA |
| Customer Service Excellence | 1.5 | - | San Diego, CA |
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 45–62)
What This Means (2025 FDD)
According to Annex Brands' 2025 Franchise Disclosure Document, the Customer Service Excellence training is conducted in San Diego, CA. This training involves 1.5 hours of classroom instruction.
For prospective franchisees, this means that you or your designated personnel will need to travel to San Diego, CA to attend this specific training module. The Customer Service Excellence module is a small part of the overall initial training program, which also covers topics such as orientation, franchise relations, master forms, insurance, accounting, pricing, marketing, and various shipping services.
The fact that Annex Brands conducts its training in San Diego, CA suggests that franchisees should factor in travel and accommodation expenses when planning for their initial investment. While the 1.5-hour Customer Service Excellence module is relatively short, the comprehensive nature of the overall training program indicates a commitment by Annex Brands to equip franchisees with the knowledge and skills necessary to operate their centers effectively.