Can Annex Brands charge franchisees for additional email addresses, and if so, how is the fee determined?
Annex_Brands Franchise · 2025 FDDAnswer from 2025 FDD Document
We may, but are not required to, provide you with up to two email addresses per Center, currently included in your technology services fee, but we reserve the right to change this in the future.
If additional email addresses are provided to you, you will be charged the then-current fee for those email addresses.
You must use the email addresses we provide you for all aspects of the operation of your center, including but not limited to customer communications, print or digital marketing, advertising or promotions, on letterhead and business cards, etc.
You may not establish or use your own email addresses without our prior written consent.
Source: Item 22 — Contracts (FDD pages 109–110)
What This Means (2025 FDD)
According to Annex Brands' 2025 Franchise Disclosure Document, Annex Brands may provide franchisees with up to two email addresses per center, which is currently included in the technology services fee. However, Annex Brands reserves the right to change this policy in the future.
If Annex Brands provides additional email addresses beyond the initial two, franchisees will be charged a fee. The exact amount of this fee is determined by the then-current rate for additional email addresses at the time they are provided. It is important to note that franchisees are required to use the email addresses provided by Annex Brands for all aspects of their center's operations, including customer communications and marketing efforts.
Franchisees are prohibited from establishing or using their own email addresses without obtaining prior written consent from Annex Brands. This policy ensures that all email communications align with the brand's standards and guidelines. Prospective franchisees should inquire about the current technology services fee and the cost of additional email addresses to factor these potential expenses into their financial planning.