Is Annex Brands the only approved supplier of the PostalMate POS network software?
Annex_Brands Franchise · 2025 FDDAnswer from 2025 FDD Document
We are the only approved supplier of the PostalMate POS network software and all related updates and enhancements you must use for your retail center. We may require you to license, through us or 3rd party suppliers, for an additional charge, updates and enhancements that we consider will significantly improve the operation or function of the PostalMate POS network software.
Source: Item 8 — Restrictions on Sources of Products and Services (FDD pages 39–43)
What This Means (2025 FDD)
According to the 2025 FDD, Annex Brands mandates that franchisees utilize the PostalMate POS network software for their retail centers and designates itself as the sole approved supplier. This means franchisees are required to obtain the software, along with all related updates and enhancements, directly from Annex Brands.
Annex Brands retains the discretion to mandate that franchisees license updates and enhancements to the PostalMate POS network software, potentially incurring additional charges. These updates can be sourced either through Annex Brands or via third-party suppliers, depending on Annex Brands's determination of their significance in improving the software's operation or functionality.
This requirement ensures uniformity across all Annex Brands locations in terms of POS systems. While this standardization can streamline operations and support, it also limits a franchisee's autonomy in choosing software solutions and potentially exposes them to costs dictated by Annex Brands.