Who manages the Sales Center for 1-800-GOT-JUNK? and where are they based?
1_800_Got_Junk Franchise · 2025 FDDAnswer from 2025 FDD Document
Rubbish Boys manages the Sales Center based in Vancouver, BC and Toronto, Ontario on our behalf, which receives telephone and web based orders and acts as a “point of sale” contact for each customer. The Sales Center schedules all appointments, maintains a detailed client database, conducts follow-up calls with all customers to gauge customer satisfaction and provides you with detailed reports so that you may more effectively manage the Franchised Business.
Source: Item 1 — The Franchisor and any Parents, Predecessors, and Affiliates (FDD pages 5–9)
What This Means (2025 FDD)
According to 1-800-GOT-JUNK?'s 2025 Franchise Disclosure Document, Rubbish Boys manages the Sales Center on behalf of 1-800-GOT-JUNK?. The Sales Center is based in Vancouver, BC and Toronto, Ontario. The Sales Center handles telephone and web-based orders, acting as the initial point of contact for customers.
This Sales Center plays a crucial role in the 1-800-GOT-JUNK? franchise system by scheduling appointments and maintaining a detailed client database. It also conducts follow-up calls to assess customer satisfaction.
For a prospective franchisee, this means they will benefit from a centralized service that handles initial customer interactions and appointment scheduling. The Sales Center also provides detailed reports to franchisees, which can help them manage their business more effectively. This support can be particularly valuable for franchisees who may lack experience in managing customer inquiries or scheduling logistics.