Is a 1-800-GOT-JUNK? franchisee required to sign a software license agreement?
1_800_Got_Junk Franchise · 2025 FDDAnswer from 2025 FDD Document
for use by 1-800-GOT-JUNK? franchisees, Franchisee shall use only such systems and software and shall not use any other system or software in operating the Franchised Business.
14.10 Passwords. Franchisor will provide Franchisee with certain passwords for access to the CRM System and other systems and software used in the System (each, a “Password”). Franchisee shall at all times keep, and ensure that each and every one of its designated employees and representatives keep, all Passwords provided to Franchisee by Franchisor strictly confidential in accordance with Section 12.11. Franchisee shall not release or disclose the Passwords to any person, including any employees or representatives of Franchisee, without Franchisor’s prior written authorization, which authorization may be granted or withheld in Franchisor’s sole discretion for any reason.
Source: Item 22 — Contracts (FDD page 24)
What This Means (2025 FDD)
According to 1-800-GOT-JUNK?'s 2025 Franchise Disclosure Document, franchisees are required to use the specific systems and software designated by 1-800-GOT-JUNK? for operating their franchised business. Franchisees are explicitly prohibited from using any other systems or software. This indicates that while a separate software license agreement isn't explicitly mentioned, the franchise agreement mandates the use of 1-800-GOT-JUNK?'s proprietary software.
1-800-GOT-JUNK? will provide franchisees with passwords to access the CRM system and other software used within the 1-800-GOT-JUNK? system. Franchisees must maintain strict confidentiality regarding these passwords, preventing disclosure to any person, including employees, without prior written authorization from 1-800-GOT-JUNK?. This authorization can be withheld at 1-800-GOT-JUNK?'s discretion.
This requirement ensures uniformity and control over the 1-800-GOT-JUNK? system, allowing 1-800-GOT-JUNK? to maintain quality standards and protect its proprietary information. For a prospective franchisee, this means they will be dependent on 1-800-GOT-JUNK? for all software needs and must adhere to their security protocols. It would be prudent for a potential franchisee to inquire about the costs associated with the software, any potential updates or upgrades, and the support provided by 1-800-GOT-JUNK? for these systems.