Within how many business days will Zoomin Groomin provide a written Response to a Matter?

According to Zoomin Groomin's 2025 Franchise Disclosure Document, if a franchisee sends a written notice to the CEO regarding a claim, Zoomin Groomin will provide a written response within ten business days. This response will include either a corrective action plan with a schedule for resolving the issue, especially if it cannot be resolved within those initial ten business days, or a detailed explanation clarifying why the matter is not considered a breach or dispute, along with supporting evidence.

This process is important for franchisees as it sets a clear timeline for addressing concerns or disputes. Knowing that Zoomin Groomin is obligated to respond within ten business days provides a level of assurance that issues will be acknowledged and addressed in a timely manner. The option for a corrective action plan is particularly beneficial, as it shows a commitment to resolving the issue, even if it requires more than ten days.

Furthermore, if the franchisee is not satisfied with the initial response, they have the option to meet with the CEO or Zoomin Groomin's agent to discuss the matter in person. This step allows for further dialogue and potential resolution. If the matter remains unresolved after the meeting, the franchisee can then request mediation, followed by arbitration if necessary, ensuring multiple avenues for dispute resolution.

Overall, this structured approach to addressing franchisee concerns demonstrates Zoomin Groomin's commitment to maintaining a transparent and responsive relationship with its franchisees. It also provides franchisees with a clear understanding of the steps they can take to resolve any issues that may arise during the course of their franchise agreement.