Under what condition is the Additional Assistance fee charged by Zoomin Groomin?
Zoomin_Groomin Franchise · 2025 FDDAnswer from 2025 FDD Document
hange over time based on your risk management skill.
Note 5: Additional Assistance. Additional assistance may be obtained from us via phone, video conference, and webinar. There is no charge for remote assistance. However, if additional assistance is requested onsite, then you will pay per diem travel cost to include any necessary transportation, lodging, and meals.
Note 6: Transfer. In the event of a transfer and for the protection of both buyer and seller, Zoomin Groomin will serve as the settlement agent on transfers of ownership. However, no Transfer Fee is required if you transfer your Outlet to an entity in which you are the majority owner, or if you transfer the Outlet to your child, parent, sibling, or spouse. In addition, prior to transfer, all outstanding amounts due to Zoomin Groomin must be paid.
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ITEM 7.
Source: Item 6 — OTHER FEES (FDD pages 16–20)
What This Means (2025 FDD)
According to Zoomin Groomin's 2025 Franchise Disclosure Document, additional assistance fees are charged when a franchisee requests on-site support. While remote assistance via phone, video conference, and webinar is provided at no charge, franchisees will incur per diem travel costs for on-site assistance. These costs cover necessary transportation, lodging, and meals for the Zoomin Groomin support staff.
The FDD also presents this information in table format. The table indicates that the Additional Assistance fee is $0 as incurred, with a remark clarifying that a fee is only charged if you request non-standard assistance. This aligns with the explanation that on-site assistance triggers the fee, as it is considered non-standard.
This fee structure is fairly common in franchising, where franchisors often provide initial and ongoing support. However, they typically charge for extensive or on-site assistance to cover their expenses. For a prospective Zoomin Groomin franchisee, it's important to understand the circumstances that would necessitate on-site support and to factor in potential travel costs when budgeting for such assistance. This encourages franchisees to utilize remote support options whenever possible to minimize expenses.