Are there third-party software fees mentioned in the Zoomin Groomin Franchise Agreement?
Zoomin_Groomin Franchise · 2025 FDDAnswer from 2025 FDD Document
You will pay fees to third party software providers, if any, as specified in the Manual.
2.3.Scheduling Tools
You will need a customer relationship management ("CRM") system which includes scheduling functionality to operate your Franchised Business. You must use the CRM provider designated by us during the Term of this Agreement. This CRM technology is not included in the Technology Fee and is not subject to the maximum technology fee amount specified in Section 2.2. As of the Effective Date, you will contract directly with a third-party CRM vendor designated by us for such technology; however, we reserve the right to negotiate an agreement directly with a CRM vendor and pass the actual fee incurred by us onto you. We will refer to this fee as the "CRM Fee". If we contract directly with a CRM vendor for CRM technology, you will pay such CRM Fee to us separate and apart from the Technology Fee to us and in the manner we designate.
Source: Item 9 — 01. Financial Statements and Exhibits. (FDD pages 68–156)
What This Means (2025 FDD)
According to the 2025 Zoomin Groomin Franchise Disclosure Document, franchisees are required to pay fees to third-party software providers as specified in the manual. Specifically, Zoomin Groomin franchisees must use a customer relationship management (CRM) system with scheduling functionality designated by Zoomin Groomin throughout the term of the agreement.
The CRM technology is not included in the $15 per week Technology Fee (which may increase to a maximum of $30 per week) and is not subject to the maximum technology fee amount. Franchisees will contract directly with a third-party CRM vendor designated by Zoomin Groomin for this technology. However, Zoomin Groomin reserves the right to negotiate an agreement directly with a CRM vendor and pass the actual fee incurred onto the franchisee, referring to this fee as the "CRM Fee".
If Zoomin Groomin contracts directly with a CRM vendor for CRM technology, the franchisee will pay the CRM Fee to Zoomin Groomin separately from the Technology Fee, in the manner designated by Zoomin Groomin. This means that franchisees need to budget for both the Technology Fee paid to Zoomin Groomin and the CRM Fee, which may be paid either to a third-party vendor or to Zoomin Groomin, depending on the arrangement Zoomin Groomin establishes.