Is the Zoomin Groomin Technology Fee tied to any specific service?
Zoomin_Groomin Franchise · 2025 FDDAnswer from 2025 FDD Document
, you will pay us an Initial Franchise Fee as stated on the Summary Page.The Franchise Fee is fully earned when you sign this Agreement and is not refundable under any circumstances.
2.2.Technology Fee
You will pay an ongoing weekly Technology Fee throughout the Term. On the Effective Date, the Technology Fee charged by us is $15 per week. The Technology Fee is not tied to any specific service, but we intend to provide each Franchised Business with an email address, telephone number, and access to a web portal. We reserve the right to increase the Technology Fee during the Term up to a maximum of $30 per week as technology advances and the cost of providing this technology increases.
2.3.Scheduling Tools
You will need a customer relationship management ("CRM") system which includes scheduling functionality to operate your Franchised Business. You must use the CRM provider designated by us during the Term of this Agreement. This CRM technology is not included in the Technology Fee and is not subject to the maximum technology fee amount specified in Section 2.2. As of the Effective Date, you will contract directly with a third-party CRM vendor designated by us for such technology; however, we reserve the right to negotiate an agreement directly with a CRM vendor and pass the actual fee incurred by us onto you. We will refer to this fee as the "CRM Fee".
Source: Item 9 — 01. Financial Statements and Exhibits. (FDD pages 68–156)
What This Means (2025 FDD)
According to Zoomin Groomin's 2025 Franchise Disclosure Document, the Technology Fee is not tied to any specific service. As of the effective date of the agreement, this fee is $15 per week. However, Zoomin Groomin intends to provide each franchise with an email address, telephone number, and access to a web portal. Zoomin Groomin retains the right to increase this fee up to a maximum of $30 per week during the term of the agreement as technology advances and the cost of providing the technology increases.
It is important to note that the customer relationship management (CRM) system, which includes scheduling functionality, is separate from the Technology Fee. Franchisees must use the CRM provider designated by Zoomin Groomin, and this CRM technology is not included in the Technology Fee and is not subject to the maximum technology fee amount specified. Franchisees will contract directly with a third-party CRM vendor designated by Zoomin Groomin for such technology; however, Zoomin Groomin reserves the right to negotiate an agreement directly with a CRM vendor and pass the actual fee incurred by them onto the franchisee.
For a prospective Zoomin Groomin franchisee, this means that while the weekly Technology Fee covers basic technology provisions like email, phone, and web portal access, they should also budget separately for the CRM system. The CRM Fee is paid either directly to a third-party vendor or to Zoomin Groomin if they negotiate an agreement with a CRM vendor. The franchisee should stay informed about potential increases to the Technology Fee, up to the $30 weekly maximum, and factor these potential costs into their financial planning.