Does Zoomin Groomin specify the software that franchisees must use?
Zoomin_Groomin Franchise · 2025 FDDAnswer from 2025 FDD Document
ou are not allowed to have an independent website or obtain or use any domain name (Internet address) for your Franchised Business without first obtaining our written approval. (Franchise Agreement, Section 1.9.G).
Advertising Council. We have a Franchisee Advisory Council ("FAC") composed of franchisees that may advise us on operational and advertising policy. We select the members. The FAC serves in an advisory capacity only. We have the power to form, change, or dissolve the advertising council.
Advertising Cooperative. You are not required to participate in a local or regional advertising cooperative.
Computer System:
You must comply with our computer hardware, software, and POS specifications as provided in our Manual. Our current specifications are:
| Hardware | ||
|---|---|---|
| 1 | ||
| desktop computer | ||
| with a monitor | ||
| with internet access, a | ||
| printer/scanner, and an iPad or tablet with cellular | ||
| capability. | ||
| Software | ||
| As designated in our Manual |
These items can be purchased for under $1,500.
Neither we nor our affiliates or any third party have any obligation to provide ongoing maintenance, repairs, upgrades or updates. You must maintain your computer systems in good working order and must replace, update or upgrade your hardware systems as we require. There are no contractual limitations regarding the frequency or costs of required upgrades or updates relating to the computer system. The estimated annual cost of optional or required maintenance, updating, upgrading or support contracts to your computer systems is approximately $300.00.
Independent Access to Information. We have and you are required to provide independent access to the information that will be generated or stored in your computer systems which includes, but is not limited to, customer, transaction and operational information. You must at all times give us unrestricted and independent electronic access to your computer systems and information as well as your security camera systems.
Source: Item 11 — **FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 27–32)
What This Means (2025 FDD)
According to Zoomin Groomin's 2025 Franchise Disclosure Document, franchisees must adhere to the computer hardware, software, and POS (Point of Sale) specifications outlined in the Operations Manual. Zoomin Groomin specifies that franchisees must use the CRM scheduling software designated by them, which may be updated as technology evolves.
The required hardware includes a desktop computer with a monitor, internet access, a printer/scanner, and an iPad or tablet with cellular capability. The specific software is designated in Zoomin Groomin's Manual. Franchisees are responsible for maintaining their computer systems in good working order and must replace, update, or upgrade their hardware systems as required by Zoomin Groomin.
Zoomin Groomin also requires independent access to the information generated or stored in the franchisee's computer systems, including customer, transaction, and operational data, as well as security camera systems. The estimated annual cost of optional or required maintenance, updating, upgrading, or support contracts to the computer systems is approximately $300.
During the initial training program, Zoomin Groomin provides one hour of in-person training on the introduction to their appointment setting software. Additionally, the training program includes one hour of in-person training on Canva. These requirements ensure that franchisees use compatible systems and provide Zoomin Groomin with necessary access to business data.