Does Zoomin Groomin reserve the right to use other channels of distribution besides the franchised business?

According to Zoomin Groomin's 2025 Franchise Disclosure Document, Zoomin Groomin retains the right to use other distribution channels within a franchisee's territory. Specifically, Zoomin Groomin, its parent company, and its affiliates reserve the right to use channels such as the Internet, catalog sales, telemarketing, or other direct marketing methods to solicit or accept customers within a franchisee's territory. This can be done using Zoomin Groomin's principal trademarks or another trademark, without providing any compensation to the franchisee.

This reservation of rights means that a Zoomin Groomin franchisee may face competition from the franchisor's own efforts within their designated territory. While the franchisee is responsible for building and maintaining their customer base, Zoomin Groomin can independently pursue customers through various alternative channels. This could potentially impact the franchisee's revenue and market share, as customers they might otherwise acquire could be directed to Zoomin Groomin's corporate channels instead.

Prospective franchisees should carefully consider the implications of these reserved rights. It is important to understand how Zoomin Groomin intends to utilize these other distribution channels and what impact they might have on the franchisee's business. Franchisees should inquire about Zoomin Groomin's strategy for managing potential conflicts between franchised and corporate channels, and how Zoomin Groomin plans to support franchisees in maintaining a competitive edge within their territories, given the franchisor's ability to operate alternative distribution methods.