Does Zoomin Groomin reserve the right to collect the CRM fee from franchisees?
Zoomin_Groomin Franchise · 2025 FDDAnswer from 2025 FDD Document
is Technology Fee is in addition to our CRM Fee.
Note 3: CRM Fee. You are required to utilize a customer relationship management ("CRM") system with scheduling functionality in the operation of your Franchised Business. Scheduling appointments is an essential part of your business. You will utilize an approved CRM vendor and if you do not pay their fee when due, we have the right to pay the fee on your behalf and collect the same from you. We also reserve the right to enter into an agreement directly with the current CRM vendor, or any other CRM vendor offering a substantially similar product, whereby we pay a negotiated fee directly to them and collect the same from you.
Note 4: Insurance. You will be required to carry policies covering commercial general liability, auto, and workers compensation. These insurance costs vary by state and can change over time based on your risk management skill.
Source: Item 6 — OTHER FEES (FDD pages 16–20)
What This Means (2025 FDD)
According to Zoomin Groomin's 2025 Franchise Disclosure Document, Zoomin Groomin does reserve the right to collect the CRM fee from franchisees under certain circumstances. The standard CRM fee is the then-current fee charged by the third-party vendor, which is presently $69.00 per month. This fee is typically payable monthly to the third-party vendor. However, Zoomin Groomin retains the right to collect this fee directly from the franchisee.
Zoomin Groomin outlines two specific scenarios where they might collect the CRM fee. First, if a franchisee fails to pay the CRM vendor on time, Zoomin Groomin has the right to pay the vendor on the franchisee's behalf and then collect the amount from the franchisee. Second, Zoomin Groomin reserves the right to enter into an agreement with the current CRM vendor (or a similar vendor) to pay a negotiated fee directly and then collect that fee from the franchisee.
This arrangement provides Zoomin Groomin with some control over the CRM system used by its franchisees, ensuring that all locations are utilizing a compatible and approved system. For a prospective franchisee, this means they may be required to pay the CRM fee directly to Zoomin Groomin instead of the third-party vendor, depending on the arrangements Zoomin Groomin makes with the vendor. It is important for franchisees to stay current on their CRM payments to avoid Zoomin Groomin stepping in and collecting the fee, potentially with additional charges or penalties for late payment.