Regarding employees of a Zoomin Groomin franchise, does Zoomin Groomin, as the franchisor, have any control over them?
Zoomin_Groomin Franchise · 2025 FDDAnswer from 2025 FDD Document
You and any General Manager working for you must attend and successfully complete our Initial Franchisee Training at least one-week before you may operate the Franchised Business. We do not charge for Initial Training, but you must pay for any travel and living expenses to attend.
You must serve Clients in a professional and respectful businesslike manner diligently fulfilling your obligations to them when they desire to purchase your goods or services.
Source: Item 9 — 01. Financial Statements and Exhibits. (FDD pages 68–156)
What This Means (2025 FDD)
The 2025 Franchise Disclosure Document for Zoomin Groomin does not explicitly state the degree of control Zoomin Groomin has over the franchisee's employees. However, the document does state that any General Manager working for the franchisee must attend and successfully complete Zoomin Groomin's Initial Franchisee Training. The FDD also states that the franchisee must ensure that clients are served professionally and respectfully.
While the FDD does not directly address control over employees beyond the general manager's training, it does emphasize the importance of adhering to Zoomin Groomin's standards and procedures. Franchisees are obligated to offer only approved products and services, and Zoomin Groomin retains the right to modify these offerings. This suggests that employee actions must align with Zoomin Groomin's operational guidelines.
Prospective franchisees should inquire with Zoomin Groomin about the specific training and operational guidelines provided for employees, as well as any direct or indirect control the franchisor exerts over employee conduct and standards. Understanding these details is crucial for managing staff effectively and ensuring compliance with Zoomin Groomin's requirements.