When initiating a mediation proceeding against Zoomin Groomin, who collects the applicable fee?

According to the 2025 Zoomin Groomin Franchise Disclosure Document, if a franchisee wishes to initiate mediation against Zoomin Groomin and believes the matter is not settled after a meeting with the company's CEO or agent, the franchisee must request mediation within thirty days of receiving the company's response. As part of this request, the franchisee is responsible for paying the applicable fee imposed and collected by the American Arbitration Association (AAA) to initiate the mediation proceeding. The franchisee must also complete the request for mediation form available on the AAA website and notify Zoomin Groomin of the mediation request.

This means that a Zoomin Groomin franchisee who chooses to pursue mediation will have to cover the costs charged by the AAA to start the process. This fee is in addition to any other expenses the franchisee might incur, such as legal representation or travel costs related to the mediation. The mediation itself will be conducted according to the AAA's rules.

It is important for prospective Zoomin Groomin franchisees to understand this process, as it outlines the steps and financial responsibilities involved in pursuing mediation as a means of resolving disputes with the franchisor. Franchisees should factor in these potential costs when evaluating the overall financial implications of investing in a Zoomin Groomin franchise.