What happens if a Zoomin Groomin franchisee does not pay their CRM vendor fee?
Zoomin_Groomin Franchise · 2025 FDDAnswer from 2025 FDD Document
is Technology Fee is in addition to our CRM Fee.
Note 3: CRM Fee. You are required to utilize a customer relationship management ("CRM") system with scheduling functionality in the operation of your Franchised Business. Scheduling appointments is an essential part of your business. You will utilize an approved CRM vendor and if you do not pay their fee when due, we have the right to pay the fee on your behalf and collect the same from you. We also reserve the right to enter into an agreement directly with the current CRM vendor, or any other CRM vendor offering a substantially similar product, whereby we pay a negotiated fee directly to them and collect the same from you.
Note 4: Insurance. You will be required to carry policies covering commercial general liability, auto, and workers compensation. These insurance costs vary by state and can change over time based on your risk management skill.
Source: Item 6 — OTHER FEES (FDD pages 16–20)
What This Means (2025 FDD)
According to Zoomin Groomin's 2025 Franchise Disclosure Document, franchisees are required to use a customer relationship management (CRM) system with scheduling functionality. This is considered an essential part of the business. If a franchisee fails to pay the CRM vendor fee when it is due, Zoomin Groomin has the right to pay the fee on the franchisee's behalf and then collect that amount from the franchisee.
Zoomin Groomin also reserves the right to enter into an agreement directly with the current CRM vendor, or any other CRM vendor offering a similar product. In this scenario, Zoomin Groomin would pay a negotiated fee directly to the vendor and then collect the same amount from the franchisee.
The CRM fee is currently $69.00 per month, payable to the third-party vendor. However, Zoomin Groomin retains the right to collect this fee directly from the franchisee. This arrangement ensures that the CRM system remains active and available for the franchisee's use, even if the franchisee fails to make timely payments. This protects Zoomin Groomin's brand standards and operational efficiency across all franchise locations.