What functionality must the CRM system used by a Zoomin Groomin franchisee have?
Zoomin_Groomin Franchise · 2025 FDDAnswer from 2025 FDD Document
Note 3: CRM Fee. You are required to utilize a customer relationship management ("CRM") system with scheduling functionality in the operation of your Franchised Business. Scheduling appointments is an essential part of your business. You will utilize an approved CRM vendor and if you do not pay their fee when due, we have the right to pay the fee on your behalf and collect the same from you. We also reserve the right to enter into an agreement directly with the current CRM vendor, or any other CRM vendor offering a substantially similar product, whereby we pay a negotiated fee directly to them and collect the same from you.
Source: Item 6 — OTHER FEES (FDD pages 16–20)
What This Means (2025 FDD)
According to Zoomin Groomin's 2025 Franchise Disclosure Document, franchisees are required to use a customer relationship management (CRM) system that includes scheduling functionality. This is because scheduling appointments is considered an essential part of operating a Zoomin Groomin franchise.
Zoomin Groomin franchisees must use a CRM vendor approved by the company. If a franchisee fails to pay the CRM vendor's fees, Zoomin Groomin reserves the right to pay the fee on the franchisee's behalf and then collect that amount from the franchisee. Zoomin Groomin also has the option to directly negotiate an agreement with the current CRM vendor or another vendor that offers a similar product. In this case, Zoomin Groomin would pay a negotiated fee to the vendor and then collect the same amount from the franchisee.
The CRM fee is currently $69.00 per month, payable to a third-party vendor. However, Zoomin Groomin retains the right to collect this fee directly from the franchisee. This requirement ensures that all Zoomin Groomin locations utilize a standardized system for managing customer relationships and scheduling, which is deemed critical for business operations.