What is Zoomin Groomin franchisees' obligation regarding employee training?
Zoomin_Groomin Franchise · 2025 FDDAnswer from 2025 FDD Document
You will train your employees to competently and professionally carry out their duties and offer excellent Client service. You will ensure that your employees have any training, licenses, or certifications required by applicable law.
Source: Item 9 — 01. Financial Statements and Exhibits. (FDD pages 68–156)
What This Means (2025 FDD)
According to the 2025 Zoomin Groomin FDD, franchisees are responsible for adequately training their employees. Franchisees must ensure that their employees are trained to perform their duties competently and professionally, with a focus on providing excellent client service.
Additionally, Zoomin Groomin franchisees must ensure that all employees have the necessary training, licenses, and certifications required by applicable law. This means staying informed about local and state regulations regarding pet grooming and handling, and ensuring that employees meet those standards.
While Zoomin Groomin may offer guidance or best practices in the manual for hiring and training employees, the franchisee retains sole responsibility for the day-to-day supervision and control of their employees. This includes hiring, firing, compensating, and managing payroll taxes. Therefore, franchisees should be prepared to invest time and resources into developing a comprehensive training program that meets both Zoomin Groomin's standards and legal requirements.