Is a Zoomin Groomin franchisee required to personally supervise the day-to-day operation of the franchised business?
Zoomin_Groomin Franchise · 2025 FDDAnswer from 2025 FDD Document
You or a fully trained and qualified manager must personally supervise and participate in the dayto-day operation of your Franchised Business unless we permit otherwise in writing. You must devote your time, attention and diligent efforts to performing the obligations under the Franchise Agreement.
While you may designate a Business Manager to fulfill your obligations of day-to-day management, though you are still responsible. You must inform us in writing of the identity of your Business Manager, furnish information to us regarding the candidate's background, experience and credentials, and secure our advance written approval before you engage him or her. We will not unreasonably withhold or deny our approval.
Your Business Manager must have complete decision-making authority with regard to your Franchised Business and must have authority to act on your behalf in all respects under the Franchise Agreement. Your Business Manager must successfully complete the Initial Training program, and complete ongoing advance training requirements. Your Business Manager is not required to have an equity interest in the Franchised Business.
Source: Item 15 — **OBLIGATION TO PARTICIPATE IN THE ACTUAL OPERATION OF THE FRANCHISED BUSINESS (FDD page 37)
What This Means (2025 FDD)
According to Zoomin Groomin's 2025 Franchise Disclosure Document, franchisees are generally required to personally supervise and participate in the day-to-day operations of their franchised business. However, Zoomin Groomin may grant exceptions to this requirement in writing. This means that, as a franchisee, you should expect to be actively involved in managing your mobile pet grooming business unless you obtain explicit permission otherwise from Zoomin Groomin. This ensures that the franchisee is dedicated to the business and upholds the standards of the Zoomin Groomin brand.
If a franchisee cannot personally supervise the business, they may designate a Business Manager to fulfill these obligations. However, this Business Manager must be approved in writing by Zoomin Groomin, and the franchisee must provide information regarding the candidate's background, experience, and credentials. Zoomin Groomin states that they will not unreasonably withhold or deny approval of a Business Manager. The Business Manager must have complete decision-making authority and be authorized to act on behalf of the franchisee in all respects under the Franchise Agreement.
The designated Business Manager must also successfully complete the Initial Training program and meet ongoing advanced training requirements. It is important to note that the Business Manager is not required to have an equity interest in the Zoomin Groomin franchise. Even with a Business Manager in place, the franchisee remains responsible for all obligations under the Franchise Agreement. This ensures that the franchisee is ultimately accountable for the performance and compliance of the business, even if they are not directly involved in the daily operations.