Does the Zoomin Groomin Franchise Agreement specify a technology fee?
Zoomin_Groomin Franchise · 2025 FDDAnswer from 2025 FDD Document
, you will pay us an Initial Franchise Fee as stated on the Summary Page.The Franchise Fee is fully earned when you sign this Agreement and is not refundable under any circumstances.
2.2.Technology Fee
You will pay an ongoing weekly Technology Fee throughout the Term. On the Effective Date, the Technology Fee charged by us is $15 per week. The Technology Fee is not tied to any specific service, but we intend to provide each Franchised Business with an email address, telephone number, and access to a web portal. We reserve the right to increase the Technology Fee during the Term up to a maximum of $30 per week as technology advances and the cost of providing this technology increases.
2.3.Scheduling Tools
You will need a customer relationship management ("CRM") system which includes scheduling functionality to operate your Franchised Business. You must use the CRM provider designated by us during the Term of this Agreement. This CRM technology is not included in the Technology Fee and is not subject to the maximum technology fee amount specified in Section 2.2. As of the Effective Date, you will contract directly with a third-party CRM vendor designated by us for such technology; however, we reserve the right to negotiate an agreement directly with a CRM vendor and pass the actual fee incurred by us onto you. We will refer to this fee as the "CRM Fee".
Source: Item 9 — 01. Financial Statements and Exhibits. (FDD pages 68–156)
What This Means (2025 FDD)
According to Zoomin Groomin's 2025 Franchise Disclosure Document, the Franchise Agreement does specify a technology fee. Franchisees are required to pay an ongoing weekly Technology Fee throughout the term of the agreement. As of the effective date of the agreement, this fee is $15 per week. Zoomin Groomin intends to provide each Franchised Business with an email address, telephone number, and access to a web portal as part of this fee.
Zoomin Groomin retains the right to increase the Technology Fee during the term, up to a maximum of $30 per week, to account for technology advancements and the increasing costs of providing the technology. This increase is at the discretion of Zoomin Groomin.
In addition to the Technology Fee, franchisees are also required to utilize a customer relationship management (CRM) system with scheduling functionality. The CRM technology is not included in the Technology Fee and is not subject to the maximum technology fee amount. Franchisees will either contract directly with a third-party CRM vendor designated by Zoomin Groomin or, at Zoomin Groomin's discretion, pay a CRM Fee directly to Zoomin Groomin if they negotiate an agreement with a CRM vendor themselves.