Does the Zoomin Groomin Franchise Agreement outline any fees related to scheduling tools?
Zoomin_Groomin Franchise · 2025 FDDAnswer from 2025 FDD Document
You will need a customer relationship management ("CRM") system which includes scheduling functionality to operate your Franchised Business. You must use the CRM provider designated by us during the Term of this Agreement. This CRM technology is not included in the Technology Fee and is not subject to the maximum technology fee amount specified in Section 2.2. As of the Effective Date, you will contract directly with a third-party CRM vendor designated by us for such technology; however, we reserve the right to negotiate an agreement directly with a CRM vendor and pass the actual fee incurred by us onto you. We will refer to this fee as the "CRM Fee". If we contract directly with a CRM vendor for CRM technology, you will pay such CRM Fee to us separate and apart from the Technology Fee to us and in the manner we designate.
Source: Item 9 — 01. Financial Statements and Exhibits. (FDD pages 68–156)
What This Means (2025 FDD)
According to the 2025 Zoomin Groomin Franchise Disclosure Document, franchisees are required to use a customer relationship management (CRM) system that includes scheduling functionality. This CRM is essential for operating the Zoomin Groomin franchise. Franchisees must use the CRM provider that Zoomin Groomin designates throughout the term of the agreement.
The CRM technology and its associated costs are separate from the weekly Technology Fee, which is initially $15 per week. Zoomin Groomin retains the right to increase the Technology Fee up to a maximum of $30 per week as technology advances. The fee for the CRM system is referred to as the "CRM Fee."
As of the effective date of the franchise agreement, franchisees will contract directly with a third-party CRM vendor chosen by Zoomin Groomin. However, Zoomin Groomin reserves the right to negotiate an agreement directly with a CRM vendor and then pass the actual cost incurred onto the franchisee. If Zoomin Groomin contracts directly with the CRM vendor, the franchisee will pay the CRM Fee to Zoomin Groomin separately from the Technology Fee.