Does the Zoomin Groomin Franchise Agreement mention fees for scheduling tools?
Zoomin_Groomin Franchise · 2025 FDDAnswer from 2025 FDD Document
You will need a customer relationship management ("CRM") system which includes scheduling functionality to operate your Franchised Business. You must use the CRM provider designated by us during the Term of this Agreement. This CRM technology is not included in the Technology Fee and is not subject to the maximum technology fee amount specified in Section 2.2. As of the Effective Date, you will contract directly with a third-party CRM vendor designated by us for such technology; however, we reserve the right to negotiate an agreement directly with a CRM vendor and pass the actual fee incurred by us onto you. We will refer to this fee as the "CRM Fee". If we contract directly with a CRM vendor for CRM technology, you will pay such CRM Fee to us separate and apart from the Technology Fee to us and in the manner we designate.
Source: Item 9 — 01. Financial Statements and Exhibits. (FDD pages 68–156)
What This Means (2025 FDD)
According to the 2025 Zoomin Groomin Franchise Disclosure Document, franchisees are required to use a customer relationship management (CRM) system that includes scheduling functionality. This CRM is essential for operating the Zoomin Groomin franchise. The cost for this CRM technology is separate from the weekly Technology Fee.
As of the effective date of the agreement, franchisees will contract directly with a third-party CRM vendor designated by Zoomin Groomin. However, Zoomin Groomin retains the right to negotiate an agreement directly with a CRM vendor and then pass the actual fee incurred onto the franchisee. This fee is referred to as the "CRM Fee."
If Zoomin Groomin contracts directly with a CRM vendor, franchisees will be required to pay the CRM Fee to Zoomin Groomin, separate from the Technology Fee, and in the manner designated by Zoomin Groomin. This means that the franchisee's costs for technology will include both the weekly Technology Fee paid to Zoomin Groomin and the CRM Fee, whether paid to a third-party vendor or directly to Zoomin Groomin.