Can Zoomin Groomin enter into an agreement directly with the CRM vendor?
Zoomin_Groomin Franchise · 2025 FDDAnswer from 2025 FDD Document
Note 3: CRM Fee. You are required to utilize a customer relationship management ("CRM") system with scheduling functionality in the operation of your Franchised Business. Scheduling appointments is an essential part of your business. You will utilize an approved CRM vendor and if you do not pay their fee when due, we have the right to pay the fee on your behalf and collect the same from you. We also reserve the right to enter into an agreement directly with the current CRM vendor, or any other CRM vendor offering a substantially similar product, whereby we pay a negotiated fee directly to them and collect the same from you.
Source: Item 6 — OTHER FEES (FDD pages 16–20)
What This Means (2025 FDD)
According to Zoomin Groomin's 2025 Franchise Disclosure Document, Zoomin Groomin reserves the right to directly engage with CRM vendors. Specifically, Zoomin Groomin can enter into an agreement with the current CRM vendor or any other CRM vendor that offers a similar product. Under such an agreement, Zoomin Groomin would pay a negotiated fee directly to the CRM vendor and then collect that fee from the franchisee.
This arrangement gives Zoomin Groomin control over the CRM system used across all franchise locations, ensuring consistency and potentially negotiating better rates. For a franchisee, this means they may not have the freedom to choose their own CRM system, but it also relieves them of the responsibility of directly managing the vendor relationship and payments. The franchisee is still responsible for paying the CRM fee, regardless of whether they pay the vendor directly or if Zoomin Groomin collects it.
The CRM fee is currently $69.00 per month, payable monthly. If a franchisee fails to pay the CRM vendor, Zoomin Groomin has the right to pay the fee on the franchisee's behalf and then collect the amount from the franchisee. This ensures that all franchise locations maintain an active CRM system, which is considered essential for scheduling appointments and managing customer relationships.