How does Zoomin Groomin determine the pricing for the Technology Fee?
Zoomin_Groomin Franchise · 2025 FDDAnswer from 2025 FDD Document
er. See Schedule 2 to the Franchise Agreement.
Note 2: Technology Fee. Pricing for the Technology Fee is set by us and is not calculated based on the precise price of any specific service; however, it is intended to reimburse us for expenses we reasonably incur in providing each franchisee with an e-mail address for their Franchised Business, and our expenses incurred in creating and maintaining certain web-based systems that serve as a resource for our franchises. We will use commercially reasonable judgment in setting this price. We reserve the right to increase this fee as reasonably required by us as technology advances and the cost of providing this technology increases up to a maximum Technology Fee of $30 per week. This Technology Fee is in addition to our CRM Fee.
Note 3: CRM Fee. You are required to utilize a customer relationship management ("CRM") system with scheduling functionality in the operation of your Franchised Business. Scheduling appointments is an essential part of your business. You will utilize an approved CRM vendor and if you do not pay their fee when due, we have the right to pay the fee on your behalf and collect the same from you. We also reserve the right to enter into an agreement directly with the current CRM vendor, or any other CRM vendor offering a substantially similar product, whereby we pay a negotiated
Source: Item 6 — OTHER FEES (FDD pages 16–20)
What This Means (2025 FDD)
According to Zoomin Groomin's 2025 Franchise Disclosure Document, the Technology Fee is set by Zoomin Groomin and is not directly based on the price of any specific service. Instead, it is intended to reimburse Zoomin Groomin for expenses reasonably incurred in providing franchisees with an email address for their franchised business and maintaining web-based systems that serve as a resource for the franchises. Zoomin Groomin states that they will use commercially reasonable judgment in setting this price. Currently, the Technology Fee is $10 per week, but Zoomin Groomin reserves the right to increase this fee as technology advances and the cost of providing the technology increases. The Technology Fee will not exceed $30 per week. This fee is in addition to the CRM Fee.
Zoomin Groomin requires franchisees to utilize a customer relationship management (CRM) system with scheduling functionality. Franchisees will use an approved CRM vendor. If a franchisee does not pay the CRM vendor fee when due, Zoomin Groomin has the right to pay the fee on the franchisee's behalf and collect the same from them. Zoomin Groomin also reserves the right to enter into an agreement directly with the current CRM vendor, or any other CRM vendor offering a substantially similar product, whereby they pay a negotiated fee directly to them and collect the same from the franchisee. The current CRM fee is $69.00 per month.
Prospective franchisees should note that while the Technology Fee is capped at $30 per week, it can increase over time as technology costs evolve. It is important to factor in potential increases when assessing the overall cost of operating a Zoomin Groomin franchise. Additionally, the CRM Fee is paid to a third-party vendor, but Zoomin Groomin retains the right to manage this relationship and collect the fee directly from franchisees. This gives Zoomin Groomin some control over the technology landscape used by its franchisees, but also introduces a potential point of cost fluctuation.