What is the dependency between the CRM system and scheduling appointments for a Zoomin Groomin franchise?
Zoomin_Groomin Franchise · 2025 FDDAnswer from 2025 FDD Document
is Technology Fee is in addition to our CRM Fee.
Note 3: CRM Fee. You are required to utilize a customer relationship management ("CRM") system with scheduling functionality in the operation of your Franchised Business. Scheduling appointments is an essential part of your business. You will utilize an approved CRM vendor and if you do not pay their fee when due, we have the right to pay the fee on your behalf and collect the same from you. We also reserve the right to enter into an agreement directly with the current CRM vendor, or any other CRM vendor offering a substantially similar product, whereby we pay a negotiated fee directly to them and collect the same from you.
Note 4: Insurance. You will be required to carry policies covering commercial general liability, auto, and workers compensation. These insurance costs vary by state and can change over time based on your risk management skill.
Note 5: Additional Assistance. Additional assistance may be obtained from us via phone, video conference, and webinar. There is no charge for remote assistance. However, if additional assistance is requested onsite, then you will pay per diem travel cost to include any necessary transportation, lodging, and meals.
Note 6: Transfer. In the event of a transfer and for the protection of both buyer and seller, Zoomin Groomin will serve as the settlement agent on transfers of ownership. However, no Transfer Fee is required if you transfer your Outlet to an entity in which you are the majority owner, or if you transfer the Outlet to your child, parent, sibling, or spouse. In addition, prior to transfer, all outstanding amounts due to Zoomin Groomin must be paid.
[The remainder of page intentionally left blank]
ITEM 7.
Source: Item 6 — OTHER FEES (FDD pages 16–20)
What This Means (2025 FDD)
According to Zoomin Groomin's 2025 Franchise Disclosure Document, franchisees are required to use a customer relationship management (CRM) system that includes scheduling functionality. The FDD states that scheduling appointments is an essential part of operating a Zoomin Groomin franchise.
The franchisee must use a CRM vendor approved by Zoomin Groomin. If a franchisee fails to pay the CRM vendor fee, Zoomin Groomin has the right to pay the fee on the franchisee's behalf and then collect that amount from the franchisee. Zoomin Groomin also reserves the right to directly negotiate an agreement with the current CRM vendor, or any other CRM vendor offering a similar product, and then collect the negotiated fee from the franchisee.
The CRM fee is currently $69.00 per month, payable to a third-party vendor. However, Zoomin Groomin reserves the right to collect this fee directly from the franchisee. This fee is separate from the Technology Fee, which is intended to reimburse Zoomin Groomin for providing franchisees with an email address and maintaining web-based systems. The Technology Fee is up to $30 per week, but is currently $10 per week.