Is the CRM technology included in the Technology Fee for Zoomin Groomin?
Zoomin_Groomin Franchise · 2025 FDDAnswer from 2025 FDD Document
, you will pay us an Initial Franchise Fee as stated on the Summary Page.The Franchise Fee is fully earned when you sign this Agreement and is not refundable under any circumstances.
2.2.Technology Fee
You will pay an ongoing weekly Technology Fee throughout the Term. On the Effective Date, the Technology Fee charged by us is $15 per week. The Technology Fee is not tied to any specific service, but we intend to provide each Franchised Business with an email address, telephone number, and access to a web portal. We reserve the right to increase the Technology Fee during the Term up to a maximum of $30 per week as technology advances and the cost of providing this technology increases.
2.3.Scheduling Tools
You will need a customer relationship management ("CRM") system which includes scheduling functionality to operate your Franchised Business. You must use the CRM provider designated by us during the Term of this Agreement. This CRM technology is not included in the Technology Fee and is not subject to the maximum technology fee amount specified in Section 2.2. As of the Effective Date, you will contract directly with a third-party CRM vendor designated by us for such technology; however, we reserve the right to negotiate an agreement directly with a CRM vendor and pass the actual fee incurred by us onto you. We will refer to this fee as the "CRM Fee".
Source: Item 9 — 01. Financial Statements and Exhibits. (FDD pages 68–156)
What This Means (2025 FDD)
According to Zoomin Groomin's 2025 Franchise Disclosure Document, the CRM technology is not included in the Technology Fee. The Technology Fee is a weekly fee, which as of the effective date, is $15 per week. Zoomin Groomin intends to provide each Franchised Business with an email address, telephone number, and access to a web portal. Zoomin Groomin reserves the right to increase the Technology Fee during the Term up to a maximum of $30 per week as technology advances and the cost of providing this technology increases.
Zoomin Groomin franchisees are required to have a customer relationship management (CRM) system that includes scheduling functionality. Franchisees must use the CRM provider designated by Zoomin Groomin during the term of the agreement. The CRM technology is not included in the Technology Fee and is not subject to the maximum technology fee amount specified for the Technology Fee.
As of the effective date of the 2025 Franchise Disclosure Document, franchisees will contract directly with a third-party CRM vendor designated by Zoomin Groomin for the CRM technology. However, Zoomin Groomin reserves the right to negotiate an agreement directly with a CRM vendor and pass the actual fee incurred by them onto the franchisee. This fee will be referred to as the "CRM Fee". If Zoomin Groomin contracts directly with a CRM vendor for CRM technology, the franchisee will pay such CRM Fee to Zoomin Groomin separate and apart from the Technology Fee and in the manner Zoomin Groomin designates.