Can the CRM scheduling software required by Zoomin Groomin change over time?

According to Zoomin Groomin's 2025 Franchise Disclosure Document, franchisees must use the CRM scheduling software that Zoomin Groomin designates. This software may change over time as new products are offered and technology develops. This means a franchisee must remain adaptable and prepared to integrate new software systems into their business as Zoomin Groomin deems necessary.

Zoomin Groomin also specifies the computer hardware and software required to operate the franchise. Franchisees must maintain their computer systems in good working order and must replace, update, or upgrade their hardware systems as Zoomin Groomin requires. The estimated annual cost of optional or required maintenance, updating, upgrading, or support contracts to the computer systems is approximately $300.00.

Zoomin Groomin requires franchisees to provide independent access to the information generated or stored in their computer systems, including customer, transaction, and operational information. Franchisees must provide unrestricted and independent electronic access to their computer systems, information, and security camera systems at all times. Zoomin Groomin has the right to review business operations in person, by mail, or electronically, and to inspect operations and obtain paper and electronic business records related to the Franchised Business.