To whom is the CRM Fee payable for a Zoomin Groomin franchise?
Zoomin_Groomin Franchise · 2025 FDDAnswer from 2025 FDD Document
- OTHER FEES
| Type of Fee | Amount | Due Date | Remarks |
|---|---|---|---|
| Royalty Fee (Notes 1) | The Royalty Fee rate is 8% on Gross Revenue subject to a minimum Royalty Fee of $125 per week (the "Minimum Weekly Royalty Fee"). | Payable Weekly by electronic funds transfer ("EFT") from your Bank Account. | Revenues from the Franchised Business. |
| Advertising | Advertising Fund Contribution is 2% of previous week's Gross Revenue. | Payable weekly | Local, regional, or national advertising and support to promote the brand. |
| Fund | |||
| Technology Fee (Note 2) | Our then current fee up to $30 per week (presently, $10 per week) | Weekly in the same manner as the Royalty Fee | Payable to us |
| CRM Fee (Note 3) | The then-current fee charged by third party vendor (presently, $69.00 per month) | Payable monthly | Payable to third parties, but we reserve the right to collect this fee from you. |
| Insurance (Note 4) | Varies by state Δs inclirred | Payable to third parties. |
Source: Item 6 — OTHER FEES (FDD pages 16–20)
What This Means (2025 FDD)
According to Zoomin Groomin's 2025 Franchise Disclosure Document, the CRM fee is generally payable to a third-party vendor. The FDD specifies that Zoomin Groomin franchisees are required to use a customer relationship management (CRM) system with scheduling functionality. Currently, this fee is $69.00 per month.
However, Zoomin Groomin retains the right to collect this fee directly from the franchisee under certain circumstances. Specifically, if a franchisee fails to pay the CRM vendor, Zoomin Groomin can pay the vendor on the franchisee's behalf and then collect the amount from the franchisee. Zoomin Groomin also reserves the right to enter into an agreement with the CRM vendor (or a similar vendor) to pay a negotiated fee directly and then collect that fee from the franchisee.
In summary, while the CRM fee is typically paid to a third-party vendor, Zoomin Groomin maintains the option to manage the payment process and collect the fee directly from the franchisee, providing them with some control over the CRM system and payments.