What costs are associated with onsite additional assistance from Zoomin Groomin?
Zoomin_Groomin Franchise · 2025 FDDAnswer from 2025 FDD Document
hange over time based on your risk management skill.
Note 5: Additional Assistance. Additional assistance may be obtained from us via phone, video conference, and webinar. There is no charge for remote assistance. However, if additional assistance is requested onsite, then you will pay per diem travel cost to include any necessary transportation, lodging, and meals.
Note 6: Transfer. In the event of a transfer and for the protection of both buyer and seller, Zoomin Groomin will serve as the settlement agent on transfers of ownership. However, no Transfer Fee is required if you transfer your Outlet to an entity in which you are the majority owner, or if you transfer the Outlet to your child, parent, sibling, or spouse. In addition, prior to transfer, all outstanding amounts due to Zoomin Groomin must be paid.
[The remainder of page intentionally left blank]
ITEM 7.
Source: Item 6 — OTHER FEES (FDD pages 16–20)
What This Means (2025 FDD)
According to Zoomin Groomin's 2025 Franchise Disclosure Document, there are specific costs associated with onsite additional assistance. While remote assistance via phone, video conference, and webinar is provided at no charge, franchisees requesting onsite support will incur per diem travel costs. These costs cover necessary transportation, lodging, and meals for the Zoomin Groomin personnel providing the assistance.
Specifically, the table in Item 6 outlines that the fee for additional assistance is listed as '$0' as incurred, with a note clarifying that a fee is only charged if non-standard assistance is requested. This aligns with the explanation that onsite assistance triggers per diem travel costs. This means that franchisees should budget for potential travel-related expenses if they anticipate needing in-person support from Zoomin Groomin beyond the standard remote assistance.
This approach to charging for onsite assistance is fairly common in franchising, as it allows the franchisor to cover their direct expenses without burdening all franchisees with the cost of specialized support that only some may require. Prospective Zoomin Groomin franchisees should inquire about the typical range of these per diem costs to better understand the potential financial implications of requesting onsite assistance. Understanding these costs will allow franchisees to make informed decisions about when and if to request onsite support.