Is a Zoomin Groomin Business Manager required to complete ongoing advanced training requirements?
Zoomin_Groomin Franchise · 2025 FDDAnswer from 2025 FDD Document
While you may designate a Business Manager to fulfill your obligations of day-to-day management, though you are still responsible. You must inform us in writing of the identity of your Business Manager, furnish information to us regarding the candidate's background, experience and credentials, and secure our advance written approval before you engage him or her. We will not unreasonably withhold or deny our approval.
Your Business Manager must have complete decision-making authority with regard to your Franchised Business and must have authority to act on your behalf in all respects under the Franchise Agreement. Your Business Manager must successfully complete the Initial Training program, and complete ongoing advance training requirements. Your Business Manager is not required to have an equity interest in the Franchised Business.
Source: Item 15 — **OBLIGATION TO PARTICIPATE IN THE ACTUAL OPERATION OF THE FRANCHISED BUSINESS (FDD page 37)
What This Means (2025 FDD)
According to Zoomin Groomin's 2025 Franchise Disclosure Document, if a franchisee designates a Business Manager to oversee the day-to-day operations, that Business Manager is required to complete ongoing advanced training. The franchisee is still responsible for the business even with a Business Manager in place.
The FDD states that the Business Manager must have complete decision-making authority and be authorized to act on behalf of the franchisee in all respects under the Franchise Agreement. This indicates a significant level of responsibility and control given to the Business Manager.
Prior to engaging a Business Manager, the franchisee must inform Zoomin Groomin in writing of the candidate's identity, provide information regarding their background, experience, and credentials, and secure written approval from Zoomin Groomin. This approval will not be unreasonably withheld or denied, suggesting a collaborative process between the franchisee and franchisor in selecting a suitable Business Manager. The Business Manager is not required to have an equity interest in the Franchised Business.