Is Zoomin Groomin or any affiliate obligated to provide ongoing maintenance for the computer systems?
Zoomin_Groomin Franchise · 2025 FDDAnswer from 2025 FDD Document
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Advertising Cooperative. You are not required to participate in a local or regional advertising cooperative.
Computer System:
You must comply with our computer hardware, software, and POS specifications as provided in our Manual. Our current specifications are:
| Hardware | ||
|---|---|---|
| 1 | ||
| desktop computer | ||
| with a monitor | ||
| with internet access, a | ||
| printer/scanner, and an iPad or tablet with cellular | ||
| capability. | ||
| Software | ||
| As designated in our Manual |
These items can be purchased for under $1,500.
Neither we nor our affiliates or any third party have any obligation to provide ongoing maintenance, repairs, upgrades or updates. You must maintain your computer systems in good working order and must replace, update or upgrade your hardware systems as we require. There are no contractual limitations regarding the frequency or costs of required upgrades or updates relating to the computer system. The estimated annual cost of optional or required maintenance, updating, upgrading or support contracts to your computer systems is approximately $300.00.
Independent Access to Information. We have and you are required to provide independent access to the information that will be generated or stored in your computer systems which includes, but is not limited to, customer, transacti
Source: Item 11 — **FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 27–32)
What This Means (2025 FDD)
According to Zoomin Groomin's 2025 Franchise Disclosure Document, neither Zoomin Groomin nor its affiliates are obligated to provide ongoing maintenance, repairs, upgrades, or updates for the computer systems used in the franchise. The franchisee is solely responsible for maintaining their computer systems in good working order and must replace, update, or upgrade hardware as required by Zoomin Groomin.
The FDD specifies that there are no contractual limitations regarding the frequency or costs of required upgrades or updates to the computer system. The estimated annual cost for optional or required maintenance, updating, upgrading, or support contracts is approximately $300.00. This means a franchisee should budget for these potential costs to keep their systems compliant and operational.
Zoomin Groomin requires independent access to the information generated or stored in the franchisee's computer systems, including customer, transaction, and operational data. Franchisees must provide unrestricted electronic access to these systems, as well as security camera systems, at all times. Zoomin Groomin retains the right to review business operations in person, by mail, or electronically, and to inspect operations and obtain business records related to the franchised business. If Zoomin Groomin requests copies of business records, the franchisee must send them at their expense within five business days.