What technology services are provided for the monthly technology fee for a Stretch Zone franchise?
Stretch_Zone Franchise · 2025 FDDAnswer from 2025 FDD Document
ams that we provide. You also will be responsible for your personnel's travel, living and other expenses (including local transportation expenses) and compensation incurred in connection with attendance at any and all training courses and programs, conventions or work at any Unit that is part of their development. You also will be responsible for our personnel's travel, living, and other expenses (including local transportation expenses) incurred in connection with our personnel's providing training at any location other than at our training facility at our corporate headquarters in Fort Lauderdale, Florida, provided that you will not be required to pay for such expenses of our personnel in conducting the Initial On-Site Training Program.
Section 2.16 CONTINUED ASSISTANCE AND SUPPORT
After the opening of your Franchise Business, we will or may provide to you the following:
- (a) Assistance by Telephone or E-Mail. We will provide you with informational assistance by telephone and e-mail through our StretchNet Portal including consultation on matters involving operations, advertising, promotion, and business methods.
- (b) Website. We will maintain the Website for use by our Franchisees and us in accordance with Subsection 4.12(d) and Section 7.3(a).
- (c) E-mail Address and Accounts. We provide you a store e-mail address, use of which is limited to Franchise Owners, the Designated Representative and your Regional Manager. We have established reasonable standards for e-mail accounts and their use, which we may periodically revise. You will have reasonable time within which to upgrade when standards change. From timeto-time, we will send important information to your Stretch Zone e-mail address.
Source: Item 8 — Receipts. Any sale made must be in compliance with § 683(8) of the Franchise Sale Act (N.Y. Gen. Bus. L. § 680 et seq.), which describes the time period a Franchise Disclosure Document (offering prospectus) must be provided to a prospective franchisee before a sale may be made. New York law requires a franchisor to provide the Franchise Disclosure Document at the earliest of the first personal meeting or ten (10) business days before the execution of the franchise or other agreement or the payment of any consideration that relates to the franchise relationship. (FDD pages 99–263)
What This Means (2025 FDD)
According to the 2025 Stretch Zone Franchise Disclosure Document, franchisees receive informational assistance via telephone and email through the StretchNet Portal, which includes consultation on operations, advertising, promotion, and business methods. Stretch Zone also maintains a website for use by franchisees.
Additionally, Stretch Zone provides franchisees with a store email address for use by Franchise Owners, the Designated Representative, and the Regional Manager. Franchisees are expected to check this email daily and respond to requests within 24 hours. Franchisees also gain electronic access to the Operations Manual and any supplemental manuals via the Intranet, typically provided during the Franchisee Training Program.
Franchisees are required to purchase social media management software from Stretch Zone's designated supplier and must obtain prior written consent before engaging in social media concerning the franchise business. All content on the franchisee's social media regarding Stretch Zone belongs to the franchisor. These technology-related services and requirements are part of the ongoing support and operational framework that Stretch Zone provides to its franchisees.