What is the scope of use for the store email address provided by Stretch Zone?
Stretch_Zone Franchise · 2025 FDDAnswer from 2025 FDD Document
E-mail Address and Accounts. We provide you a store e-mail address, use of which is limited to Franchise Owners, the Designated Representative and your Regional Manager. We have established reasonable standards for e-mail accounts and their use, which we may periodically revise. You will have reasonable time within which to upgrade when standards change. From timeto-time, we will send important information to your Stretch Zone e-mail address. In order to stay informed on developments affecting the Business System and your Franchise Business, you agree to check your e-mail at least daily except for Sundays. You must respond to any request we send to you by e-mail that requires a response within 24 hours of your receipt of our e-mail. You must send to us an acknowledgment of receipt of our e-mail to you. [Subsection 2.16(c) of the Franchise Agreement.]
Source: Item 11 — ITEM -11 FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 36–44)
What This Means (2025 FDD)
According to Stretch Zone's 2025 Franchise Disclosure Document, Stretch Zone provides franchisees with a store email address. The use of this email is limited to Franchise Owners, the Designated Representative, and the Regional Manager. Stretch Zone has established standards for email accounts and their use, which they may revise periodically, allowing franchisees reasonable time to upgrade when standards change.
Stretch Zone will send important information to the franchisee's Stretch Zone email address. Franchisees are required to check their email daily, except for Sundays, to stay informed about developments affecting the Business System and their Franchise Business.
Furthermore, franchisees must respond to any request sent by Stretch Zone via email that requires a response within 24 hours of receipt and must send an acknowledgment of receipt for each email received from Stretch Zone. This ensures timely communication and responsiveness to the franchisor's directives and updates.