Does Stretch Zone reserve the right to revise the standards for email accounts?
Stretch_Zone Franchise · 2025 FDDAnswer from 2025 FDD Document
E-mail Address and Accounts. We provide you a store e-mail address, use of which is limited to Franchise Owners, the Designated Representative and your Regional Manager. We have established reasonable standards for e-mail accounts and their use, which we may periodically revise. You will have reasonable time within which to upgrade when standards change. From timeto-time, we will send important information to your Stretch Zone e-mail address. In order to stay informed on developments affecting the Business System and your Franchise Business, you agree to check your e-mail at least daily except for Sundays. You must respond to any request we send to you by e-mail that requires a response within 24 hours of your receipt of our e-mail. You must send to us an acknowledgment of receipt of our e-mail to you. [Subsection 2.16(c) of the Franchise Agreement.]
Source: Item 11 — ITEM -11 FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 36–44)
What This Means (2025 FDD)
According to Stretch Zone's 2025 Franchise Disclosure Document, Stretch Zone does reserve the right to revise the standards for email accounts. The FDD states that Stretch Zone has established reasonable standards for email accounts and their use, which they may periodically revise.
This means that as a franchisee, you must adhere to the email standards set by Stretch Zone, and these standards may change over time. However, Stretch Zone will provide reasonable time for franchisees to upgrade their systems or practices when these standards are revised.
It is important for prospective franchisees to understand that Stretch Zone will send important information to the franchisee's Stretch Zone email address. Franchisees are expected to check their email daily (except for Sundays) to stay informed about developments affecting the business system and their franchise. Furthermore, franchisees must respond to any email requests from Stretch Zone that require a response within 24 hours of receipt, and they must acknowledge receipt of the email.