• "Business System" means our business system including: patented devices assisting in the stretching routines; distinctive sales and operating methods; sources of supply; uniform standards; procedures for the management of the business; advertising and promotional materials and programs; assistance and training in the operation, management and promotion of the business; an Operations Manual; and bookkeeping and accounting methods and procedures for operating a Franchise Business.

Section 2.14 ONGOING TRAINING

During the term of this Agreement, we may require you and/or your personnel to attend and satisfactorily complete various training courses and programs and evaluation programs, including online training, that we choose to provide periodically, certain of which may be prerequisites to an individual's assuming a particular position at the Franchise Business, at the times and locations that we designate. Without limiting the preceding sentence, as of the date of this Agreement, we have established certain training prerequisites for those individuals who will serve as Regional Managers, stretch practitioners, sales associates, and front desk personnel at the Franchise Business. We also may offer, during the term of this Agreement, various optional training courses and programs for you and/or your personnel to attend at the times and locations that we designate. In accordance with Section 2.15, you must pay the training fees that we specify for such mandatory or optional training. At our option, you must acquire the equipment, technology, and other products and services that we periodically specify (and pay all associated fees) in order to participate in the learning management platform or other training system that we periodically designate. Your personnel whom we

periodically specify also must attend any conventions or other programs that we periodically specify for some or all Stretch Zone businesses. At our option, we may provide ongoing training to you and your personnel using video conferencing, online meetings, or other forms of virtual communications.

Section 2.16 CONTINUED ASSISTANCE AND SUPPORT

After the opening of your Franchise Business, we will or may provide to you the following:

• (a) Assistance by Telephone or E-Mail. We will provide you with informational assistance by telephone and e-mail through our StretchNet Portal including consultation on matters involving operations, advertising, promotion, and business methods.
• (b) Website. We will maintain the Website for use by our Franchisees and us in accordance with Subsection 4.12(d) and Section 7.3(a).
• (c) E-mail Address and Accounts. We provide you a store e-mail address, use of which is limited to Franchise Owners, the Designated Representative and your Regional Manager. We have established reasonable standards for e-mail accounts and their use, which we may periodically revise. You will have reasonable time within which to upgrade when standards change. From timeto-time, we will send important information to your Stretch Zone e-mail address. In order to stay informed on developments affecting the Business System and your Franchise Business, you agree to check your e-mail at least daily except for Sundays. You must respond to any request we send to you by e-mail that requires a response within 24 hours of your receipt of our e-mail. You must send to us an acknowledgment of receipt of our e-mail to you.
• (d) Promotional Methods and Materials. We will provide you with promotional methods and materials that we develop.
• (e) Radio and Television Commercials. We may provide a preapproved radio script and camera-ready television commercials (not including airtime) for your use in your DMA but only if they are created through funds in the Media Fund.

Source: Item 8 — Receipts. Any sale made must be in compliance with § 683(8) of the Franchise Sale Act (N.Y. Gen. Bus. L. § 680 et seq.), which describes the time period a Franchise Disclosure Document (offering prospectus) must be provided to a prospective franchisee before a sale may be made. New York law requires a franchisor to provide the Franchise Disclosure Document at the earliest of the first personal meeting or ten (10) business days before the execution of the franchise or other agreement or the payment of any consideration that relates to the franchise relationship. (FDD pages 99–263)