Who within the Spray Net franchise must conduct training classes for employees?
Spray_Net Franchise · 2025 FDDAnswer from 2025 FDD Document
Training: It is the responsibility of the franchise owner to complete all trainings related to the Spray-Network and apply the training as outlined when operating the Software. It is the Franchise Owner's responsibility to train and support and onboard their employees to the Spray-Network. Training tools and materials may be provided to employees to help facilitate a successful training. It is the responsibility of the Franchise Owner to notify the franchisee if they deem the training and material deficient in any way shape or form and to request additional training. SPRAY-NET may decline to train a Franchise Owner's employees. It is the responsibility of the Franchise Owner to ensure their employees are properly trained on the Spray-Network and retain any responsibility of defect associated with misuse of the platform, by not following the recommended steps, deviating from the appropriate methods to submit bugs, request user support and access to the training materials.
Source: Item 23 — RECEIPTS (FDD pages 75–219)
What This Means (2025 FDD)
According to Spray Net's 2025 Franchise Disclosure Document, the franchise owner is responsible for conducting training classes for their employees. Specifically, the franchise owner must complete all training related to the Spray-Network software and apply that training when operating the software.
It is also the franchise owner's responsibility to train, support, and onboard their employees to the Spray-Network. While training tools and materials may be provided to employees to help facilitate successful training, the ultimate responsibility lies with the franchise owner.
Spray Net may decline to train a franchise owner's employees, further emphasizing the franchise owner's role in ensuring their employees are properly trained on the Spray-Network. The franchise owner retains responsibility for any defects associated with misuse of the platform if employees do not follow recommended steps or deviate from appropriate methods.